Privacy Policy

1.1 This privacy policy applies between you, the user of this website, and Umrah International, the owner and provider of this website.

1.2 Umrah International Travels takes the privacy of your information very seriously. This privacy policy applies to our use of all the data collected by us or provided by you in relation to the use of the website.

1.3 This website complies with applicable U.S. laws and regulations, including the California Consumer Privacy Act (CCPA), the Children’s Online Privacy Protection Act (COPPA), and other relevant privacy and data protection laws to ensure the security and confidentiality of your personal information.

1.4 This privacy policy should be read alongside, and in addition to, our terms and conditions, which can be found at www.umrahinternational.com/terms-and-conditions.

As part of our Data Controller responsibilities, we have an assigned Data Protection Officer (or equivalent). The Data Protection Officer for Umrah International is Ali Hamdani and can be contacted at info@umrahinternational.com

     2. Definition and their interpretation

2.1 In this privacy policy, the following terms are defined:

• Data – Refers to all the information you provide to Umrah International through this website. This term also includes definitions outlined in applicable Data Protection Laws.
• Umrah International Travels, We, or Us – Umrah International, a Limited Liability Company dedicated to serving the community.
• User or You – Refers to any individual or entity accessing the website who is not: (i) employed by Umrah International and performing tasks as part of their employment, or (ii) acting as a volunteer, consultant, or service provider for Umrah International while using the website in connection with their role.
• Website – This refers to the current website, umrahinternational.com, along with any associated sub-domains, except where explicitly governed by separate terms and conditions.

2.2 For the purposes of this privacy policy, unless the context suggests otherwise:

1. Words in the singular include the plural, and vice versa.
2. References to clauses, sub-clauses, schedules, or appendices are to sections within this privacy policy.
3. References to a “person” include individuals, businesses, companies, governmental bodies, trusts, and partnerships.
4. The term “including” is to be interpreted as “including without limitation.”
5. Any mention of statutory provisions includes their amendments or modifications.
6. Section headings are for ease of reference only and do not form part of the policy content.

3. Scope of Privacy Policy

3.1 This privacy policy is applicable solely to the activities of Umrah International and its users in relation to this website. It does not cover external websites that may be accessed via this site, including any links provided to social media platforms or other third-party websites.

3.2 In accordance with relevant Data Protection Laws, Umrah International acts as the “data controller.” This means Umrah International is responsible for determining how and why your personal data is processed.

     4. Information we collect from you

4.1 As a visitor, you are not required to provide any personal data to access and use this website.

4.2 The website collects only the personal information that visitors choose to provide voluntarily. This information may include, but is not limited to:

• Your name, email address, and phone number.
• Responses to questions related to your course application and preferences.

4.3 If you decide to share your data with this website (including through the mobile-optimized version accessible via handheld devices), you consent to its use as outlined in this privacy policy. Access to personal information submitted through the website is restricted to authorized personnel. These individuals, including employees and volunteers, are obligated to maintain the confidentiality of your sensitive data.

4.4 You may provide us with your information through various methods:

1. a) By completing an application form with the details mentioned above.
2. b) By communicating with us via email, where we may retain the content of your messages, your email address, and our responses.
3. c) By contacting us through WhatsApp or SMS, where we may store the content of your messages, your contact number, and our replies.

4.5 DO NOT SHARE 

• Umrah International do not sell or share personal information with third parties for marketing/promotional purposes. No Mobile information will not be shared, sold, or conveyed to third parties for marketing/promotional purposes.

5. Purpose of Information we Collect from You

5.1 In compliance applicable U.S. laws and regulations, we will only request your data if we have a legitimate reason to do so. By providing this information, you are consenting to its use for the purpose of forming a contract, which allows us to use your details, and the information provided to deliver services to you and perform statistical analysis.

6. How do we use your Data

6.1 We may require some or all of the above data from time to time to offer you the best possible service and user experience when using our website. Specifically, your data may be used for the following purposes:

• To communicate with you regarding our courses.
• For internal record-keeping purposes.
• To enhance our products and services.
• To send marketing materials via email, SMS, and WhatsApp that may interest you.
• To conduct market research, which may be carried out through email, phone, mobile, or postal mail. This information may also be used to personalize or update the website.

6.2 We may use your data for these purposes if we believe it is necessary for our legitimate interests. If you are not comfortable with this, you have the right to object in certain situations (see the section titled “Your Rights”).

6.3 For direct marketing purposes via email, SMS, or WhatsApp, we will need your consent, either through an opt-in or a soft opt-in:

1. Soft opt-in consent applies when you have previously interacted with us (e.g., you inquired about our courses, and we are marketing a similar course/service). In such cases, we will consider your consent implied unless you choose to opt-out.
2. For other types of marketing, we must obtain your explicit consent, meaning you need to take clear, affirmative action, such as ticking a box to give your consent.
3. If you are not satisfied with our marketing approach, you have the right to withdraw your consent at any time. For information on how to withdraw consent, refer to the section titled “Your Rights” below.

7. Who could we provide your information to?

7.1 The data you submit during the course application(s):

• Will be accessible to us and our processing partners.
• Will be used to communicate with you about your application.
• Will be utilized for statistical analysis.

7.2 While we may share visitor information with service providers who manage data on our behalf, we will not disclose your information to third parties for unrelated or secondary purposes unless explicitly stated at the time of collection and only after obtaining your consent at that point.

     8. How long your information stays with us?

8.1 The personal data you provide when applying for a course with Umrah International will be retained until you request its deletion.

8.2 To request the deletion of your data, please contact us at info@umrahinternational.com.

     9. Your Rights

9.1 You have several rights concerning the personal data we hold about you. These rights, along with instructions on how to exercise them, are outlined below. Before acting on any of your requests, we will need to verify your identity:

1. Access Right: You have the right to request a copy of any personal data we hold about you at any time, and to be informed about how we are using it.
2. Right to Rectify: You have the right to request corrections if any of your data is inaccurate or incomplete.
3. Right to Erasure: You have the right to ask us to delete or remove your data from our systems.
4. Right to Restrict Processing: You can request that we limit or restrict how we process your data.
5. Right to Data Portability: You have the right to request that we transfer your data to another service or system.
6. Right to Object: You have the right to object to the use of your data, including when it is used for our legitimate interests.

9.2 To make inquiries, exercise any of your rights, or withdraw your consent for processing (where consent is our legal basis for processing your data), please reach out to us via email at info@umrahinternational.com.

9.3 It is essential that the personal data we have about you is accurate and up to date. Please notify us if there are any changes to your data during the time we retain it.

     10. Transfers Outside the USA Economic Area

10.1 The data we collect from you may be stored, processed, and transferred to locations outside the USA This could happen if our servers are based in a non-USA country or if one of our service providers operates from a location outside the USA.

10.2 We will only transfer data outside the USA when it complies with relevant data protection laws, and when appropriate measures are in place to ensure your data is protected. These measures could include a data transfer agreement with the involved parties, incorporating the USA Commission’s current standard contractual clauses, or participation in the US Privacy Shield framework if the recipient is based in the United States.

10.3 To guarantee that your data is adequately protected, we have implemented appropriate safeguards and procedures with the third parties that handle your data. These measures ensure that your data is treated in a manner consistent with data protection regulations.

     11. Link with Other Websites

11.1 From time to time, our website may provide links to other websites. We do not control these external sites and are not responsible for their content. This privacy policy does not apply to your use of any external websites. We recommend reviewing the privacy policies or statements of other websites before engaging with them.

     12. Cookies

12.1 Like many other websites, we use “cookies” and web server logs to gather information about how our site is used. A cookie is a small text file, often containing an anonymous unique identifier. When you visit a site, that site requests your permission to store the file on a specific part of your hard drive designated for cookies.

12.2 The information collected through cookies and web server logs may include visit dates and times, pages viewed, time spent on our website, and the websites you visited immediately before and after our site.

12.3 By using cookies and web server logs, we are able to calculate the total number of visitors to our site and identify which sections of the site are most popular. This helps us collect feedback to improve the website and serve our customers better. Cookies do not enable us to collect any personal information, and we generally do not store any personal data you provided in the cookies.

12.4 For more detailed information, please refer to our cookie policy.

     13. Changes in Policy

13.1 Umrah International reserves the right to update or modify this privacy policy as necessary, whether due to changes in regulations or as deemed appropriate. Any modifications will be promptly reflected on the website. By continuing to use the website after such changes, you agree to the revised terms of the privacy policy.

For any inquiries, you can contact Umrah International via email at info@umrahinternational.com